Contact Us
Whether you have a question about one of our reviews, spotted something that needs updating, or want to raise a concern about our content, we're straightforward to reach. This page explains who we are, what we can help with, and the best way to get in touch.
Who We Are
Online Casinos (acousticfestival.co.uk) is an independent comparison and review website covering online casinos that operate outside the GamStop self-exclusion scheme. We publish editorial ratings, welcome offer summaries and practical guidance to help adult readers in Great Britain make informed decisions. We do not operate any gambling services ourselves — every casino listed on this site is a third-party operator.
We earn commission when readers follow our links and register or deposit with a listed casino. That commercial relationship does not determine how we rank or review sites; our editorial assessments are independent. For a fuller explanation of how we rate the casinos featured here, visit our main casino listings page.
What We Can Help With
- Factual corrections — if an offer, term or piece of information on our site appears to be out of date or inaccurate, please let us know and we will investigate.
- Editorial questions — queries about how a casino was assessed, why it appears in a particular position, or what our ratings mean.
- Content or partnership enquiries — if you represent a casino brand and have a factual concern about how it is covered on this site.
- Responsible gambling — if you need signposting to support resources, our responsible gambling page lists organisations that can help. We do not provide counselling or crisis support directly.
- Terms and legal queries — questions about how we operate are covered in our terms and conditions.
How to Reach Us
The quickest way to contact the editorial team is by email:
We aim to respond to all substantive enquiries within three working days. Please include as much detail as possible — the page URL, the casino name if relevant, and a clear description of your question or concern — so we can get back to you with a useful answer rather than a request for more information.
What We Cannot Help With
We are a comparison and information site, not a casino operator or regulator. That means we are not able to:
- Resolve disputes between you and a casino operator — those need to go directly to the casino's support team or, where applicable, their licensing body.
- Process refunds, reverse withdrawals or adjust account balances.
- Remove your details from a casino's systems — contact that operator directly.
- Provide legal advice.
A Note on Responsible Gambling
This site covers casinos that operate outside the GamStop self-exclusion register. If you are concerned about your own gambling or that of someone you know, please read the guidance on our responsible gambling page before proceeding. You must be 18 or over to use this website or any of the services it covers. 18+.
About This Site
For background on our editorial approach, the team behind the site and how we select the casinos we review, see our about us page.